Packet Return Charter

1. Claim window

Because seed packets are moisture-critical, eligible claims must open within 48 hours of delivery confirmation.

2. Covered events

• Wrong variety or pack metric versus the invoice.
• Transit damage that leaves packets wet, crushed, or clearly unfit for sowing.
• Courier marked delivered but the parcel never arrived (with investigation).

3. Outside scope

• Cosmetic marks, natural seed speckles, or grade-typical size variance.
• Delays from unreachable phones or incomplete addresses.
• Packets opened, sown, or discarded before a ticket is logged.

4. How to claim

Use Track & Support with your order ID, a short narrative, and photos of outer carton plus affected packets. The seed desk aims to reply within two business days.

5. Outcomes

Approved cases may receive replacement dispatch (stock permitting), partial refund, or store credit — chosen by MB Enterprise based on evidence and inventory.